LOCATION
Address: Suite 9, The Professional Centre, 38-42 Pearl St, Kingscliff NSW 2487
CONTACT DETAILS
Telephone: 02 6670 1400
Fax: 02 6670 1499
Email: reception@kingscliffhealth.com.au
Mail: PO Box 1766, Kingscliff NSW 2487
HOURS
| MONDAY | 8.00am to 7:00pm |
| TUESDAY | 8.00am to 5:00pm |
| WEDNESDAY | 8.00am to 5:00pm |
| THURSDAY | 8.00am to 7:00pm |
| FRIDAY | 8.00am to 5:00pm |
| SATURDAY | 8:30am to 11:30am |
| SUNDAY | Closed |
| PUBLIC HOLIDAYS | Contact us for details |
AFTER HOURS
In case of emergency, dial 000
OR contact Tweed Hospital: 07 55 36 1133 (Powell Street, Tweed Heads)
OR Murwillumbah Hospital: 02 6672 1822 (Ewing Street, Murwillumbah)
For AFTER-HOURS Home Visits call House Call Doctor: 13 55 66 (available Banora Point/South Tweed to Gold Coast)
For AFTER-HOURS National Phone Advice re symptoms: 1800 022 222.6
EMERGENCY
In case of emergency, dial 000
CONSULTATION METHODS
There are now three easy ways to safely consult your GP at Kingscliff Health: by telephone, online video calls, and in person.
BILLING POLICY
Kingscliff Health is a private billing practice.
During business hours, children 15 years and under and concession cardholders are billed concessional rates. DVA gold cardholders are billed directly to the Department of Veteran’s Affairs. Standard rates apply to all other patients.
In order for us to bill Workcover/insurance consultations directly to the insurer, we require details of the insurance and approved claim number.
Payment is required on the day of your appointment. We accept cash and EFTPOS payments. Medicare rebates can be refunded directly into your bank account via our TYRO machine (cheque/savings accounts only).
FEES
See table below for standard and concession fees. Your doctor determines the Medicare item number, based on the consultation time and complexity, and relays this together with billing instructions to reception. Please discuss any concerns you may have about fees with your doctor before leaving the consultation room.
Procedures, treatments, and investigations performed in our treatment room attract a separate fee to cover nursing costs and consumables (expensive dressings, bandages etc) and there are no Medicare rebates for these. You will be advised of this prior to treatment. If not, please ask the doctor or nurse.
Payment for extended appointments is required at the time of booking.
We require notice the day before your appointment for cancellations, otherwise a fee will apply and payment will be required before booking another appointment.
| STANDARD | |||
| WEEKDAYS 8AM-6PM | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$25.00 |
$18.95 |
$6.05 |
| 5 to 10 mins |
$50.00 |
$41.40 |
$8.60 |
| 10 to 20 mins |
$85.00 |
$41.40 |
$43.60 |
| 20 to 30 mins |
$130.00 |
$80.10 |
$49.90 |
| 30 to 40 mins |
$175.00 |
$80.10 |
$94.90 |
| 40+ mins |
$220.00 |
$118.00 |
$102.00 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$25.00 |
$18.95 |
$6.05 |
| 6 to 10 mins |
$50.00 |
$41.40 |
$8.60 |
| 10 to 20 mins |
$85.00 |
$41.40 |
$43.60 |
| Skin Check Appointments |
FEE |
REBATE |
GAP |
| 10 to 20 mins |
$100.00 |
$41.40 |
$58.60 |
| 20 to 30 mins |
$150.00 |
$80.10 |
$69.90 |
| If you require a procedure, your doctor will discuss fees with you before proceeding. | |||
| WEEKDAYS AFTER 6PM | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$40.00 |
$18.95 |
$21.05 |
| 5 to 10 mins |
$70.00 |
$41.40 |
$28.60 |
| 10 to 20 mins |
$100.00 |
$41.40 |
$58.60 |
| 20 to 30 mins |
$150.00 |
$80.10 |
$69.90 |
| 30 to 40 mins |
$215.00 |
$80.10 |
$134.90 |
| 40+ mins |
$270.00 |
$118.00 |
$152.00 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$40.00 |
$18.95 |
$21.05 |
| 6 to 10 mins |
$70.00 |
$41.40 |
$28.60 |
| 10 to 20 mins |
$100.00 |
$41.40 |
$58.60 |
| SATURDAYS | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$40.00 |
$18.95 |
$21.05 |
| 5 to 10 mins |
$70.00 |
$41.40 |
$28.60 |
| 10 to 20 mins |
$100.00 |
$41.40 |
$58.60 |
| 20 to 30 mins |
$150.00 |
$80.10 |
$69.90 |
| 30 to 40 mins |
$215.00 |
$80.10 |
$134.90 |
| 40+ mins |
$270.00 |
$118.00 |
$152.00 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$40.00 |
$18.95 |
$21.05 |
| 6 to 10 mins |
$70.00 |
$41.40 |
$28.60 |
| 10 to 20 mins |
$100.00 |
$41.40 |
$58.60 |
| CONCESSION (Children under 15 years and concession card holders) | |||
| WEEKDAYS 8AM-6PM | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$18.95 |
$18.95 |
$0.00 |
| 5 to 10 mins |
$41.40 |
$41.40 |
$0.00 |
| 10 to 20 mins |
$70.00 |
$41.40 |
$28.60 |
| 20 to 30 mins |
$110.00 |
$80.10 |
$29.90 |
| 30 to 40 mins |
$140.00 |
$80.10 |
$59.90 |
| 40+ mins |
$180.00 |
$80.10 |
$99.90 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$18.95 |
$18.95 |
$0.00 |
| 6 to 10 mins |
$41.40 |
$41.40 |
$0.00 |
| 10 to 20 mins |
$70.00 |
$41.40 |
$28.60 |
| Skin Check Appointments |
FEE |
REBATE |
GAP |
| 10 to 20 mins |
$75.00 |
$41.40 |
$33.60 |
| 20 to 30 mins |
$130.00 |
$80.10 |
$49.90 |
| If you require a procedure, your doctor will discuss fees with you before proceeding. | |||
| WEEKDAYS AFTER 6PM | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$31.75 |
$18.95 |
$12.80 |
| 5 to 10 mins |
$53.65 |
$41.40 |
$12.25 |
| 10 to 20 mins |
$85.00 |
$41.40 |
$43.60 |
| 20 to 30 mins |
$130.00 |
$80.10 |
$49.90 |
| 30 to 40 mins |
$175.00 |
$80.10 |
$94.90 |
| 40+ mins |
$220.00 |
$118.00 |
$102.00 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$18.95 |
$18.95 |
$0.00 |
| 6 to 10 mins |
$41.40 |
$41.40 |
$0.00 |
| 10 to 20 mins |
$70.00 |
$41.40 |
$28.60 |
| SATURDAYS | |||
| In Person |
FEE |
REBATE |
GAP |
| Less than 5 mins |
$25.00 |
$18.95 |
$6.05 |
| 5 to 10 mins |
$50.00 |
$41.40 |
$8.60 |
| 10 to 20 mins |
$85.00 |
$41.40 |
$43.60 |
| 20 to 30 mins |
$130.00 |
$80.10 |
$49.90 |
| 30 to 40 mins |
$175.00 |
$80.10 |
$94.90 |
| 40+ mins |
$220.00 |
$118.00 |
$102.00 |
| Telehealth |
FEE |
REBATE |
GAP |
| 1 to 6 mins |
$25.00 |
$18.95 |
$6.05 |
| 6 to 10 mins |
$50.00 |
$41.40 |
$8.60 |
| 10 to 20 mins |
$85.00 |
$41.40 |
$43.60 |
TEST RESULTS
Please phone the surgery regarding test results. Reception staff are not permitted to provide your actual results but will inform you if the doctor has indicated whether further action or follow-up is required. If so, we will arrange an appointment to discuss the results with your doctor. In many instances, the doctor will ask you to return for your results, but it is a good idea to phone to make sure they are back in time for that consultation.
RECALLS & REMINDERS
If any results, reports, or letters are flagged for further action, we will phone or message you (the same day if the matter is urgent) to make an appointment with your usual doctor. If we are unable to contact you by phone, we will send a letter and, if that is unsuccessful, we will send a letter via registered mail.
We perform regular searches of patient files for flagged recalls (for recurrent or recommended tests, check-ups and treatments) and send reminder letters to patients. If you receive such a letter, please respond promptly to save the inconvenience and cost of a second letter.
REPEAT MEDICATION
Repeat medication is a medication that you are required to take continually. Your GP will advise you in your consultation if your medication is on ‘repeat’. Under the Medicare Act, repeat prescriptions can only be issued after a patient has been seen and reviewed by the treating GP.
PATIENT PRIVACY
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act.
To view the full version of our practice privacy policy, click here.
PATIENT RIGHTS & FEEDBACK
If you are unhappy with the service we provide at Kingscliff Health, we appreciate your feedback. To provide feedback or make a complaint please contact our practice manager on 02 6670 1400. If you wish to take a complaint further, contact NSW Health Care Complaints on 1800 043 159.
INTERPRETER SERVICES
If you require the service of an interpreter during a consultation with a GP, please advise our reception when making the appointment. Alternatively call 1300 131 450 for a telephone translator service.
AGPAL ACCREDITED
Kingscliff Health is proudly AGPAL accredited, an independent certification of our compliance in meeting the Royal Australian College of General Practitioners (RACGP) standards for general practices. This is recognition that our practice is committed to delivering safe and quality healthcare for you, your family and our community.
For more information, visit www.agpal.com.au/for-consumers/.