LOCATION

Address: Suite 9, The Professional Centre, 38-42 Pearl St, Kingscliff NSW 2487

 

CONTACT DETAILS

Telephone: 02 6670 1400

Fax: 02 6670 1499

Email: reception@kingscliffhealth.com.au

Mail: PO Box 1766, Kingscliff NSW 2487

 

HOURS

MONDAY 8.00am to 7:00pm
TUESDAY 8.00am to 7:00pm
WEDNESDAY 8.00am to 5:00pm
THURSDAY 8.00am to 7:00pm
FRIDAY 8.00am to 5:00pm
SATURDAY 8:30am to 11:30am
SUNDAY 8:30am to 11:30am
PUBLIC HOLIDAYS Contact us for details

AFTER HOURS

In case of emergency, dial 000

OR contact Tweed Hospital: 07 55 36 1133 (Powell Street, Tweed Heads)

OR Murwillumbah Hospital: 02 6672 1822 (Ewing Street, Murwillumbah)

For AFTER-HOURS Home Visits call House Call Doctor: 13 55 66 (available Banora Point/South Tweed to Gold Coast)

For AFTER-HOURS National Phone Advice re symptoms: 1800 022 222.6

EMERGENCY

In case of emergency, dial 000

 

CONSULTATION METHODS

There are now three easy ways to safely consult your GP at Kingscliff Health: by telephone, online video calls, and in person.

BILLING POLICY

Kingscliff Health is a mixed billing practice. Children under 18 Years, ATSI and Veterans Affairs patients are bulk-billed during business hours (8:00am to 5:00pm weekdays), however, privately billed outside of business hours (after 5:00pm weekdays, weekends and public holidays). All other patients are privately billed for consultations, with the exception of nurse practitioner consultations (wound dressings incur a charge), diagnostic services, care plans, and health assessments. Payment is required on the day of your appointment. We accept cash, EFTPOS (HICAPS/TYRO), and all major credit cards. Medicare rebates are available on a majority of privately billed consultations and procedures. Rebates can be refunded directly into your bank account via our TYRO machine (cheque/savings accounts only).

 

FEES

Consultation fees vary depending on duration.

STANDARD
CONSULTATIONS FEE REBATE GAP
BUSINESS HOURS
Brief Consultation < 5 mins $30.00 $17.20 $12.80
Standard Consultation < 20 mins $70.00 $37.60 $32.40
Long Consultation > 20 mins $108.00 $72.80 $35.20
Level D Consultation >40 mins $142.00 $105.55 $36.45
OUTSIDE BUSINESS HOURS
Standard Consultation < 20 mins $83.00 $49.00 $34.00
Long Consultation > 20 mins $120.00 $83.95 $36.05
CONCESSION
CONSULTATIONS FEE REBATE GAP
BUSINESS HOURS
Brief Consultation < 5 mins $25.00 $17.20 $7.80
Standard Consultation < 20 mins $53.00 $37.60 $15.40
Long Consultation > 20 mins $93.00 $72.80 $20.20
Level D Consultation >40 mins $130.00 $105.55 $24.45
OUTSIDE BUSINESS HOURS
Standard Consultation < 20 mins $65.00 $49.00 $16.00
Long Consultation > 20 mins $105.00 $83.95 $21.05

 

TEST RESULTS

Please phone the surgery regarding test results. Reception staff are not permitted to provide your actual results but will inform you if the doctor has indicated whether further action or follow-up is required. If so, we will arrange an appointment to discuss the results with your doctor. In many instances, the doctor will ask you to return for your results, but it is a good idea to phone to make sure they are back in time for that consultation.

 

RECALLS & REMINDERS

If any results, reports, or letters are flagged for further action, we will phone or message you (the same day if the matter is urgent) to make an appointment with your usual doctor. If we are unable to contact you by phone, we will send a letter and, if that is unsuccessful, we will send a letter via registered mail.

We perform regular searches of patient files for flagged recalls (for recurrent or recommended tests, check-ups and treatments) and send reminder letters to patients. If you receive such a letter, please respond promptly to save the inconvenience and cost of a second letter.

 

REPEAT MEDICATION

Repeat medication is a medication that you are required to take continually. Your GP will advise you in your consultation if your medication is on ‘repeat’. Under the Medicare Act, repeat prescriptions can only be issued after a patient has been seen and reviewed by the treating GP.

 

PATIENT PRIVACY

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act.

To view the full version of our practice privacy policy, click here.

 

PATIENT RIGHTS & FEEDBACK

If you are unhappy with the service we provide at Kingscliff Health, we appreciate your feedback. To provide feedback or make a complaint please contact our practice manager on 02 6670 1400. If you wish to take a complaint further, contact NSW Health Care Complaints on 1800 043 159.

 

INTERPRETER SERVICES

If you require the service of an interpreter during a consultation with a GP, please advise our reception when making the appointment. Alternatively call 1300 131 450 for a telephone translator service.

 

AGPAL ACCREDITED

Kingscliff Health is proudly AGPAL accredited, an independent certification of our compliance in meeting the Royal Australian College of General Practitioners (RACGP) standards for general practices. This is recognition that our practice is committed to delivering safe and quality healthcare for you, your family and our community.

For more information, visit www.agpal.com.au/for-consumers/.